Insurance Pre-Authorization

Please be sure to contact your health insurance provider prior to coming in for your first appointment. Many insurance companies require pre-authorization for mental health benefits, especially if you are scheduled to see someone who is out of network. Failure to contact your insurance company may significantly reduce your benefits.

Evening and After-Hours Appointments

Our building is secured after 6:30 p.m. and prior to 7:30 a.m.  In the event you have an after-hours appointment  there is a telephone located to the right of the main entrance.  There are instructions on the telephone.  The phone will automatically dial to the security desk.  When the security desk answers there is no need to identify yourself, just use the password "CFCG".

Payment

We ask that you pay at the time of your visit unless other arrangements are made with your therapist.  Payment can be made by cash, check, or credit card.  We accept Visa or Mastercard.  Checks should be made payable to the Child and Family Counseling Group or CFCG.

Statement Information

In the event your account carries a balance, statements are sent monthly approximately the 5th of each month.

Cancellations

If you need to cancel an appointment, we ask that you contact the office at least 24 hours in advance to be released from financial responsibility for the visit.  Please consult with your individual therapist about their cancellation policy.

Changes in Patient Information

If you are a current patient please inform us of any address, phone number, or insurance changes so that we may better serve you.

Waiting

If you have waited longer than 5 minutes after your scheduled appointment time please check in with our secretary.  Occasionally circumstances arise that cause this to happen and we ask for your patience.

For Prescription Refills

Please call your pharmacy to request refills which are NOT controlled medications. If you have refills remaining on your prescription, your pharmacist will fill your prescription without contacting the doctor. If you do not have any refills remaining, please request that the pharmacist fax a request to your doctor. This is already standard procedure for most pharmacies. Our secure fax number is (703) 385-8353.

Controlled medications include: Adderall, Concerta, Dexedrine, Focalin, Metadate, and Ritalin. These medications require a written prescription from your doctor every month. Please contact the front desk (703) 352-3822 ext. 1 and leave a message for Dr. Clayton, Dr. Paggi, or Dr. Robbins requesting a refill for your controlled medication. Remember to leave your daytime phone number so that we may contact you when the prescription is ready to pick up.

Mail away prescriptions (Merck Medco and Anthem RX) should be requested at the time of your scheduled appointment.

Please allow 48 hours for ALL prescription refill requests.